Privacy Policy

We collect the following categories of information:

• Account information: name, email address, organization name, and phone number, when you register for an account.
• Order information: billing and shipping addresses, order contents, and order history, needed to fulfill and document your purchases.
• Payment information: payment details are collected and processed directly by our payment processor, Stripe; we do not store full card numbers on our own servers.
• Contact form submissions: name, email, organization (if provided), and the content of your message when you contact research support.
• Newsletter subscriptions: email address, when you subscribe to research library and COA update notices.
• Usage data: standard technical information such as IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

We use collected information to:

• Create and manage your account and authenticate your login sessions;
• Process, fulfill, and ship orders, and provide related documentation such as Certificates of Analysis;
• Respond to contact form inquiries and provide customer/research support;
• Send transactional emails (order confirmations, shipping notices) and, where you have opted in, newsletter updates;
• Maintain the security, integrity, and proper functioning of the site, including fraud prevention and abuse detection; and
• Comply with applicable legal, tax, and recordkeeping obligations.

We do not use the information you provide to make inferences about, or target advertising related to, human health conditions, and we do not sell your personal information to third parties.

We rely on trusted third-party service providers to operate this site and process your information on our behalf, including:

• Supabase — provides our database, authentication, and file storage infrastructure, hosting account, order, and product data.
• Stripe — processes payments and stores payment method details under its own security and privacy standards; we do not have access to full payment card numbers.
• Email delivery providers — used to send transactional and, where opted in, newsletter emails.

Each of these providers is contractually restricted from using your information for purposes other than providing services to us.

We use cookies and similar technologies to keep you signed in, remember cart contents, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling cookies may affect certain site functionality, such as remaining logged in or maintaining cart contents between visits.

We retain account and order information for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and recordkeeping obligations, including maintaining a record of lot-specific documentation associated with past orders. Contact form submissions are retained only as long as needed to resolve your inquiry and for a reasonable support-history period afterward.

Depending on your location, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of newsletter communications at any time using the unsubscribe link in any email or by updating your account preferences. To exercise any of these rights, contact us using the details below.

We use industry-standard technical and organizational measures, including encrypted connections and access controls, to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This site is intended for use by qualified researchers and institutional buyers who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be reflected by an updated reference date on this page.

For questions about this Privacy Policy or to exercise your privacy rights, contact us through our Contact page or write to ChemBoris LLC, [Address on file].